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Customer Policies

A Little Laundry Magic, With Clear Expectations!

At The Laundry Fairy, we want your laundry experience to be simple, convenient, and stress-free. Please review our customer policies before scheduling service.

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Scheduling & Availability

All laundry services are available by appointment only. We are open for scheduled appointments on Monday, Wednesday, Thursday, Friday, and Saturday.

Customers may request their preferred available service day. All appointments must be confirmed by The Laundry Fairy.

Service Days

  • MondayBy Appointment
  • TuesdayClosed
  • WednesdayBy Appointment
  • ThursdayBy Appointment
  • FridayBy Appointment
  • SaturdayBy Appointment
  • SundayClosed

Pricing & Payment

Laundry is weighed upon receipt, and your total is calculated based on the weight of your order, applicable minimum charges, and any additional service fees.

Payment

Payment is required before completed laundry is released or delivered.

CashVenmoCash AppApple Pay

Minimum Order

$35

A $35 minimum laundry charge applies to every order. See our full pricing for per-pound rates and pickup fees.

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Your Laundry, Cared For

Products, prep & fabric care.

Laundry Products & Preferences

  • We provide laundry detergent and fabric softener based on your preferences.
  • Customers are also welcome to provide their own laundry products.
  • Please communicate any allergies, sensitivities, or special laundry care instructions before service.

Accepted Laundry

We accept everyday clothing, towels, comforters, and eligible delicate items.

  • Please note: We do not accept pet bedding.
  • Items contaminated with hazardous substances, pests, or bodily waste are not accepted.
  • We reserve the right to decline items that cannot be safely processed.

Laundry Preparation

  • Please empty all pockets before submitting laundry.
  • Customers should identify delicate items, stains, and garments requiring special care.
  • Items requiring dry cleaning or other specialized cleaning methods may not be suitable for our wash, dry, and fold service.

Stains & Fabric Care

  • We take care when handling your laundry and follow confirmed customer preferences and applicable garment care instructions.
  • However, complete stain removal cannot be guaranteed.
  • Normal wear, existing damage, and certain fabric characteristics may affect washing and drying results.

Turnaround Times

  • Standard turnaround is approximately 48 hours.
  • Express service may be available for an additional $20, subject to availability.
  • Turnaround times and return appointments are coordinated around our operating schedule.

Cancellations

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Policy & Benefits

Weekly Laundry Club

Weekly Laundry Club customers receive discounted wash, dry, and fold service for $1.75 per pound, with a $35 minimum per order. There are no membership fees or long-term contracts.

Join the Club

Keeping Your Weekly Spot

Customers who miss or skip two consecutive weeks will have their reserved weekly service spot released and will no longer qualify for discounted pricing.

Future orders will be charged at the standard $2.00 per pound rate unless recurring weekly service is reestablished, subject to availability.

Lost or Damaged Items

At The Laundry Fairy, we take care when handling your laundry and strive to provide dependable, personalized service.

If you believe an item has been lost or damaged during service, please contact us within 48 hours of receiving your completed laundry.

We may request photographs, a description of the item, or other relevant information to help us investigate.

All lost or damaged item concerns will be reviewed individually on a case-by-case basis.

Any appropriate resolution will depend on the circumstances of the incident, the condition of the item, and applicable law.

We encourage customers to identify delicate, valuable, or special-care items before service.

Unclaimed Laundry

Customers will be notified when their completed laundry is ready. Completed laundry will be held for seven calendar days without a storage fee.

  • If laundry remains unclaimed after seven days, we will contact the customer to arrange collection.
  • We will make reasonable efforts to contact the customer and retain unclaimed laundry for at least 30 days from the original ready-for-collection notification.
  • Any further handling of unclaimed belongings will comply with applicable Missouri law.

Questions? We’re happy to help.

We’re happy to answer questions before your first appointment!

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Text or Call: (573) 768-4043 book.thelaundryfairymo@gmail.com

Thank you for choosing The Laundry Fairy!